Returns & Exchanges
What is your return policy?
We accept returns within 30 days of purchase for orders placed at olukai.eu. Items must be returned in new, unused condition with original packaging, tags, and packing slip intact. Returns that do not meet these conditions may be declined upon inspec
How do I return my order?
To begin your return, please use our returns portal -> Begin Return. Once your return has been submitted, a prepaid shipping label will be generated automatically and emailed to you. Please follow the steps below:. Please retain your order receipt or
When will I receive my Refund?
Once your return has been received and accepted, your refund will be processed within 3-5 business days. You will receive an email confirmation once your refund has been issued. Please allow an additional 2-3 business days for the credit to appear on