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Returns & Exchanges
What is your return policy?
Begin Your Return. We accept returns within 30 days of purchase for orders placed at olukai.eu. In the EU, we currently offer refunds only, no exchanges. Items need to be new, unused, and returned with original packaging, tags, and the packing slip.
How do I return my order?
To begin your return, please use our returns portal -> Begin Return. Once your return has been submitted, a prepaid shipping label will be generated automatically and emailed to you. Please follow the steps below:. Please retain your order receipt or
When will I receive my Refund?
Once we've received and accepted your return, we'll process your refund within 3-5 business days. You'll get an email confirmation as soon as it's issued, and your credit should appear on your original payment method within an additional 2-3 business