All orders placed thru OluKai.eu and approved retailers are covered under warranty. Please reference your order number & receipt when filing a warranty claim. If the sandals or shoes are under warranty and were purchased on vacation or in a location

<p>All orders placed thru <a href="https://olukai.eu/">OluKai.eu</a> <a href="https://olukai.eu/"></a>and approved retailers are covered under warranty. Please reference your order number &amp; receipt when filing a warranty claim. If the sandals or shoes are under warranty and were purchased on vacation or in a location other than where you live, you can submit a warranty request to us.</p>

What do I do if my sandals or shoes are damaged or defective?

We stand behind everything we make. OluKai footwear is guaranteed against manufacturer's defects for one year from the date of purchase, and any item covered under the guarantee will be replaced at our discretion. To submit a warranty claim, email us

<p>We stand behind everything we make. OluKai footwear is guaranteed against manufacturer&apos;s defects for one year from the date of purchase, and any item covered under the guarantee will be replaced at our discretion.</p><h2 id="whats-covered">What&apos;s covered</h2><ul><li>Straps pulling out where the sole isn&apos;t excessively worn</li><li>Delamination of sole layers</li><li>Frayed or loose stitching on uppers, footbeds, or logos</li></ul><h2 id="whats-not-covered">What&apos;s not covered</h2><ul><li>Deterioration from water abuse</li><li>Outsoles worn through from normal use</li><li>Damage from skateboard or bicycle use</li><li>Cuts, scratches, burns, and similar damage</li><li>Shrinkage from exposure to extreme heat</li><li>Anything not listed here is determined solely by OluKai</li></ul><h2 id="how-to-make-a-claim">How to make a claim</h2><p>To submit a warranty claim, email us at <a href="mailto:info@olukai.eu">info@olukai.eu</a> with your order number and a few photos of the issue. It helps our team get you sorted as quickly as possible.</p><h2 id="caring-for-your-olukai-footwear">Caring for your OluKai footwear</h2><p>Want to keep your gear looking and feeling its best? Visit our <a href="https://olukai.eu/pages/how-to-clean-olukai" title="OluKai EU Product Care">product care page</a> for cleaning tips.</p>

How do I submit a warranty claim?

OluKai footwear is guaranteed against manufacturer’s defects for one year from the date of purchase. Footwear covered by the OluKai guarantee will be replaced at OluKai’s discretion.

<p>OluKai footwear is guaranteed against manufacturer&#x2019;s defects for one year from the date of purchase. Footwear covered by the OluKai guarantee will be replaced at OluKai&#x2019;s discretion.</p>
<h6 id="the-following-defects-are-covered-by-the-olukai-guarantee">The following defects are covered by the OluKai Guarantee:</h6>
<ol>
<li>Straps pulling out where soles are not excessively worn</li>
<li>Delaminating of sole layers</li>
<li>Frayed or loose stitching on uppers, footbeds or logos</li>
</ol>
<h6 id="whats-not-covered">What&apos;s not covered:</h6>
<ol>
<li>Deterioration from water abuse</li>
<li>Outsole wearing out or worn through</li>
<li>Skateboard or bicycle abuse</li>
<li>Cuts, scratches, burns etc.</li>
<li>Shrinkage from overexposure to extreme heat</li>
<li>Anything not listed will be solely determined by OluKai</li>
</ol>

Warranty

What do I do if my sandals or shoes are damaged or defective?

How do I submit a warranty claim?

Do you have a guarantee on your footwear?