How do I submit a warranty claim?Updated 7 hours ago
We stand behind everything we make. OluKai footwear is guaranteed against manufacturer's defects for one year from the date of purchase, and any item covered under the guarantee will be replaced at our discretion.
What's covered
- Straps pulling out where the sole isn't excessively worn
- Delamination of sole layers
- Frayed or loose stitching on uppers, footbeds, or logos
What's not covered
- Deterioration from water abuse
- Outsoles worn through from normal use
- Damage from skateboard or bicycle use
- Cuts, scratches, burns, and similar damage
- Shrinkage from exposure to extreme heat
- Anything not listed here is determined solely by OluKai
How to make a claim
To submit a warranty claim, email us at [email protected] with your order number and a few photos of the issue. It helps our team get you sorted as quickly as possible.
Caring for your OluKai footwear
Want to keep your gear looking and feeling its best? Visit our product care page for cleaning tips.