# olukai-eu

> Public Help Center articles for olukai-eu.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [What's your email address?](https://support.olukai.eu/en-US/whats-your-email-address-4fbfaeb39165c82b-1793304.md): Our team is here for you! For general inquiries, product questions, or customer care support, please reach out to us at info@olukai.eu - we'll be happy to assist you. Please allow up to 2 business days for a response.
- [What is your phone number?](https://support.olukai.eu/en-US/what-is-your-phone-number-5413353.md): If you have any questions, please call +31 800 0900142.
- [Buying Direct from OluKai Online](https://support.olukai.eu/en-US/buying-direct-from-olukai-online-ce27f2fe8752e95b-1793306.md): OluKai.eu is our one direct online retail website. We do not operate or offer any discount sites. Please be vigilant about buying OluKai at discount websites, as we have been alerted to other fraudulent sites.
- [How does OluKai reduce its environmental footprint?](https://support.olukai.eu/en-US/how-does-olukai-reduce-its-environmental-footprint-390aef791e7a5da9-1793307.md): We use natural latex in our gum rubbers, 30% recycled material in all our outsoles, and 100% recycled material in our packaging. We source all of our leathers exclusively from environmentally conscious ISO-14001 certified tanneries. We are exploring
- [Why does OluKai name each of their products Polynesian words?](https://support.olukai.eu/en-US/why-does-olukai-name-each-of-their-products-polynesian-words-dcf2a4a8cad883ee-1793308.md): The Polynesian culture is an oral history, passed along through storytelling. Naming our products with Hawaiian words is our small way of spreading and preserving the culture for future generations.
- [I want to change or cancel my order](https://support.olukai.eu/en-US/i-want-to-change-or-cancel-my-order-0ec09b3e67706b37-1793309.md): Orders are sent immediately to our distribution centre for processing, so we are unable to make changes or cancellations once an order has been placed. Please ensure your shipping address is correct before completing your purchase. If you need to mak
- [What is your return policy?](https://support.olukai.eu/en-US/what-is-your-return-policy-1793312.md): We accept returns within 30 days of purchase for orders placed at olukai.eu. Items must be returned in new, unused condition with original packaging, tags, and packing slip intact. Returns that do not meet these conditions may be declined upon inspec
- [How do I return my order?](https://support.olukai.eu/en-US/how-do-i-return-my-order-1793311.md): To begin your return, please use our returns portal -> Begin Return. Once your return has been submitted, a prepaid shipping label will be generated automatically and emailed to you. Please follow the steps below:. Please retain your order receipt or
- [When will I receive my Refund?](https://support.olukai.eu/en-US/when-will-i-receive-my-refund-1793310.md): Once your return has been received and accepted, your refund will be processed within 3-5 business days. You will receive an email confirmation once your refund has been issued. Please allow an additional 2-3 business days for the credit to appear on
- [Where do you ship from?](https://support.olukai.eu/en-US/where-do-you-ship-from-1793316.md): All orders are shipped from our Distribution Centre in the Netherlands. Most orders ship within one business day of payment verification. Enjoy complimentary shipping on orders over €120. Orders below €120 are charged a flat fee of €8. We ship to the
- [How long will it take my order to ship?](https://support.olukai.eu/en-US/how-long-will-it-take-my-order-to-ship-7a7f131389a8d7c5-1793314.md): An estimated delivery date is provided during checkout based on your selected shipping method. Please note this date is an estimate and not guaranteed. Most orders are dispatched within one business day of payment verification. Once your order has sh
- [Which days do you deliver packages on?](https://support.olukai.eu/en-US/which-days-do-you-deliver-packages-on-6b13769815cd5274-1793313.md): We used a variety of secured shipping couriers based on your delivery location and they deliver packages Monday−Saturday. Delivery is between 9 a.m. and 8 p.m. Reference the estimated delivery date in checkout. Note: Shipments are only picked up Mond
- [What do I do if my sandals or shoes are damaged or defective?](https://support.olukai.eu/en-US/what-do-i-do-if-my-sandals-or-shoes-are-damaged-or-defective-c47c412476ace4d6-1793318.md): All orders placed thru OluKai.eu and approved retailers are covered under warranty. Please reference your order number & receipt when filing a warranty claim. If the sandals or shoes are under warranty and were purchased on vacation or in a location
- [How do I submit a warranty claim?](https://support.olukai.eu/en-US/how-do-i-submit-a-warranty-claim-c942fdbcfec7aeca-1793319.md): If your sandals or shoes are covered under warranty, please send us a message at info@olukai.eu along with all of the details below. We can only process your warranty claim once all items are received.
- [Do you have a guarantee on your footwear?](https://support.olukai.eu/en-US/do-you-have-a-guarantee-on-your-footwear-36dbe777db6ce8a7-1793317.md): OluKai footwear is guaranteed against manufacturer’s defects for one year from the date of purchase. Footwear covered by the OluKai guarantee will be replaced at OluKai’s discretion.