# olukai-eu

> Public Help Center articles for olukai-eu.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [What's your email address?](https://support.olukai.eu/en-US/whats-your-email-address-4fbfaeb39165c82b-1793304.md): Our team is here for you! For general inquiries, product questions, or customer care support, please reach out to us at info@olukai.eu - we'll be happy to assist you. Please allow up to 2 business days for a response.
- [What is your phone number?](https://support.olukai.eu/en-US/what-is-your-phone-number-5413353.md): If you have any questions, please call +31 800 0900142.
- [Buying Direct from OluKai Online](https://support.olukai.eu/en-US/buying-direct-from-olukai-online-ce27f2fe8752e95b-1793306.md): OluKai.eu is our one direct online retail website. We do not operate or offer any discount sites. Please be vigilant about buying OluKai at discount websites, as we have been alerted to other fraudulent sites.
- [How does OluKai reduce its environmental footprint?](https://support.olukai.eu/en-US/how-does-olukai-reduce-its-environmental-footprint-390aef791e7a5da9-1793307.md): We use natural latex in our gum rubbers, 30% recycled material in all our outsoles, and 100% recycled material in our packaging. We source all of our leathers exclusively from environmentally conscious ISO-14001 certified tanneries. We are exploring
- [Why does OluKai name each of their products Polynesian words?](https://support.olukai.eu/en-US/why-does-olukai-name-each-of-their-products-polynesian-words-dcf2a4a8cad883ee-1793308.md): The Polynesian culture is an oral history, passed along through storytelling. Naming our products with Hawaiian words is our small way of spreading and preserving the culture for future generations.
- [I want to change or cancel my order](https://support.olukai.eu/en-US/i-want-to-change-or-cancel-my-order-0ec09b3e67706b37-1793309.md): Orders are sent immediately to our distribution centre for processing, so we are unable to make changes or cancellations once an order has been placed. Please ensure your shipping address is correct before completing your purchase. If you need to mak
- [What is your return policy?](https://support.olukai.eu/en-US/what-is-your-return-policy-1793312.md): Begin Your Return. We accept returns within 30 days of purchase for orders placed at olukai.eu. In the EU, we currently offer refunds only, no exchanges. Items need to be new, unused, and returned with original packaging, tags, and the packing slip.
- [How do I return my order?](https://support.olukai.eu/en-US/how-do-i-return-my-order-1793311.md): To begin your return, please use our returns portal -> Begin Return. Once your return has been submitted, a prepaid shipping label will be generated automatically and emailed to you. Please follow the steps below:. Please retain your order receipt or
- [When will I receive my Refund?](https://support.olukai.eu/en-US/when-will-i-receive-my-refund-1793310.md): Once we've received and accepted your return, we'll process your refund within 3-5 business days. You'll get an email confirmation as soon as it's issued, and your credit should appear on your original payment method within an additional 2-3 business
- [Where do you ship from?](https://support.olukai.eu/en-US/where-do-you-ship-from-1793316.md): All orders are shipped from our Distribution Centre in the Netherlands. Most orders ship within one business day of payment verification. Enjoy complimentary standard shipping on orders over €130. Orders below €130 are charged a flat fee of €8. We sh
- [How long will it take my order to ship?](https://support.olukai.eu/en-US/how-long-will-it-take-my-order-to-ship-7a7f131389a8d7c5-1793314.md): An estimated delivery date is provided at checkout based on your selected shipping method. This date is an estimate, not a guarantee. Most orders are dispatched within one business day of payment verification. You'll receive a confirmation email with
- [Which days do you deliver packages on?](https://support.olukai.eu/en-US/which-days-do-you-deliver-packages-on-6b13769815cd5274-1793313.md): We used a variety of secured shipping couriers based on your delivery location and they deliver packages Monday−Saturday. Delivery is between 9 a.m. and 8 p.m. Reference the estimated delivery date in checkout. Note: Shipments are only picked up Mond
- [What do I do if my sandals or shoes are damaged or defective?](https://support.olukai.eu/en-US/what-do-i-do-if-my-sandals-or-shoes-are-damaged-or-defective-c47c412476ace4d6-1793318.md): All orders placed thru OluKai.eu and approved retailers are covered under warranty. Please reference your order number & receipt when filing a warranty claim. If the sandals or shoes are under warranty and were purchased on vacation or in a location
- [How do I submit a warranty claim?](https://support.olukai.eu/en-US/how-do-i-submit-a-warranty-claim-c942fdbcfec7aeca-1793319.md): We stand behind everything we make. OluKai footwear is guaranteed against manufacturer's defects for one year from the date of purchase, and any item covered under the guarantee will be replaced at our discretion. To submit a warranty claim, email us
- [Do you have a guarantee on your footwear?](https://support.olukai.eu/en-US/do-you-have-a-guarantee-on-your-footwear-36dbe777db6ce8a7-1793317.md): OluKai footwear is guaranteed against manufacturer’s defects for one year from the date of purchase. Footwear covered by the OluKai guarantee will be replaced at OluKai’s discretion.